Getting Started with Your Account
We run on a browser-based platform, so you can open the site on desktop or mobile and log in - no software to install and no updates to manage. The registration form is short: email, password, phone number, and confirmation that you are a Canadian resident.
Within 72 hours after your first deposit you typically need to upload your ID and proof of address. Until this verification is finished, withdrawals stay locked and sit as pending only. It is a one-time process for most players, and status is always visible later.
You choose your main currency during sign-up. For Canadian players, we recommend setting CAD as the primary option so deposits, bets, and withdrawals align with everyday banking. Once your account is active, your current verification state appears in the settings section of the dashboard.
For extra protection we support two-factor authentication through SMS codes or an authenticator app. You choose the option that is more convenient. Sessions on trusted devices usually stay active for up to 24 hours, but you can log out at any moment if you prefer to clear access immediately.
Funding Your Account
All deposits go through the cashier area in your profile. There, you can see each supported method with its own limits and expected speed. For Canadian players, Interac e-Transfer is often the most familiar, but cards, crypto and bank transfers are also available.
| Payment Method | Processing Time | Minimum Amount |
|---|---|---|
| Interac e-Transfer | Instant - 30 minutes | 50 CAD |
| Credit/Debit Cards | Instant - 2 hours | 20 CAD |
| Cryptocurrency | 10 - 60 minutes | 100 CAD |
| Bank Transfer | 1 - 3 business days | 500 CAD |
Before you confirm a deposit, the cashier shows the minimum and maximum for that method. Standard accounts start with conservative daily limits. After verification and some account history, these limits can gradually increase.
High roller status is linked to deposit and activity thresholds. When you approach a new tier, the progress bar in your VIP dashboard moves accordingly and you see how far you are from the next level. Every transaction, including failed attempts, appears in your history with timestamps and a clear status so you can check what happened.
We do not add processing fees to most payment types. However, your bank, card issuer or crypto provider may apply its own charges or conversion costs on their side, which we cannot change.
VIP Program and Tier Benefits
Our loyalty program is built around points. Every time you place a real-money wager, your points balance grows. You see the current number and recent activity right from the account overview. These points define your tier and the privileges that come with it.
The core structure looks like this:
- Bronze - entry level with standard processing
- Silver - priority email support, weekly cashback
- Gold - dedicated manager and higher limits
- Platinum - faster withdrawals, invite-only events
- Diamond - fully personalized service, the highest limits
Once your account reaches Gold level or higher, a dedicated manager may be assigned. Usually they contact you within 48 hours. Communication can go through direct email, by phone, or via encrypted messages on the platform, depending on your preference.
Managers assist with larger transactions, VIP bonus activation, and adjusting limits within the rules. Over time, they get to know your playing style and can handle most requests without long back-and-forth.
Cashback is tied to the tier and the type of game you play. It is always calculated on weekly net losses. Every Monday, before noon EST, the system credits eligible accounts automatically. The funds arrive as bonus balance, and the specific wagering requirements are listed in the terms linked to that offer.
Withdrawals and Processing Times
When you want to cash out, you open the same cashier section, choose a payment method, enter the amount, and confirm. If your profile verification is not fully complete, we will hold the request until the missing documents are approved.
In our practice, processing speed depends strongly on both your tier and the chosen payout channel. Regular accounts go through a review that typically takes 24 to 48 hours. VIP levels shorten this timeframe, especially for repeat customers with stable activity.
Once approved, e-wallet style methods usually arrive within a few hours. Bank transfers can need 3 to 5 business days depending on the receiving bank. Crypto withdrawals, after internal checks, are sent to the blockchain within about 1 to 2 hours and then follow normal network times.
There are monthly withdrawal caps on standard verified accounts. High roller tiers remove or significantly raise these ceilings. If you wish to increase your limit, you can submit a request either to your VIP manager (if assigned) or directly to our support team. We review these requests based on your history, current verification and responsible gaming profile.
For individual withdrawals that exceed usual thresholds or appear unusually large compared with your previous activity, we may ask for extra documentation. These checks are common in the industry. Files are uploaded only through your secure account portal; we do not accept them by open email to protect your information.
